Need to make a workers compensation claim? We're here to help. Get in touch and we'll go all out to put things right.
and send it to us:
Email: [email protected]
Post: Your local QBE Branch
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.
Lodging your claim
If you've been injured or become sick in the course of your work, you may be entitled to lodge a claim. The first step is to inform your employer and complete your workplace injury register.
Then complete a First Contact Form and send it to us via email or post. Lodging a First Contact Form will typically require the following information:
Depending on the seriousness of your injury, you may also be required to complete a Workers Claim Form, available through your employer.
Managing your claim
After receiving your claim we'll work with you, your doctor and your employer to quickly determine liability. If your claim is accepted, we'll cover all reasonable and appropriate medical and rehabilitation, expenses, as well as weekly payments where there's loss of earnings as well as helping you return to work.
We'll also give you a claim number which you can give to your rehabilitation service providers so they can seek payment directly from us.
Managing your rehabilitation
If we accept your claim, we'll do what we can to help you make a successful and timely return to work.
We'll work with your doctor and rehabilitation providers to cover all reasonable and necessary medical expenses, to ensure you receive the care you need.
In order to ensure cover, we may require you to let us know about any medical and rehabilitation services before you attend.
Settling your claim
We'll close your claim after your treatment is complete and you've made a successful return to work.
In the scenario you have limited or no capacity to return to work, you may be entitled to receive ongoing weekly payments from your employer. If this is the case, we'll help guide you through the process.
We require an active medical certificate to continue providing payments. So if your current medical certificate expires, you'll need to get a new certificate and send it to us as soon as possible.
As long as your claim is accepted and we determine we're liable for expenses incurred, we'll pay reasonable hospital, medical, rehabilitation and travel expenses made before your claim was approved.
To ensure we provide payment, please remember to give the service provider your claim number.
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General insurance disclaimer: Normal underwriting terms and conditions apply. Any advice provided is general only and has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Please read the Policy Wording or Product Disclosure Statement (PDS) and Target Market Determination (TMD) to decide if a product is right for you.
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